Refund Policy
Effective date: 5 July 2026
1. General Principle
1.1. https://olmoz.ru sells Digital Goods. They are supplied electronically and have no physical form.
1.2. After successful delivery, the order is deemed performed and the goods are deemed supplied in full.
1.3. Delivered Digital Goods are non-refundable and non-exchangeable except as expressly stated in this Policy or mandatory applicable law.
2. When Refunds May Be Available
2.1. A refund may be considered in the following cases: double charge for one order; payment completed but the order was not delivered due to the Operator’s fault; wrong Digital Goods delivered due to the Operator’s fault; confirmed technical error by the Operator; the order cannot be fulfilled due to reasons attributable to the Operator; refund is required by applicable law.
2.2. Instead of refund, the Operator may offer redelivery, correction, replacement or another reasonable way to fulfill the order.
3. When Refunds Are Not Provided
3.1. Refunds are not provided if Digital Goods were successfully delivered to the account specified by the Customer; a digital code was provided; the goods were activated, used, credited, consumed or cannot be returned unchanged; the Customer provided incorrect ID, nickname, e-mail, region, server or other data; the Customer breached Third-Party Platform rules; the account was blocked by a Third-Party Platform not due to the Operator’s fault; the Customer changed their mind after delivery; the request is related to price, promotion or exchange rate changes after purchase.
4. User Error
4.1. Before payment, the Customer must verify all delivery data.
4.2. If the goods are delivered to data specified by the Customer, delivery is proper even if the data was entered incorrectly.
4.3. The Operator may attempt to assist but does not guarantee cancellation, transfer, refund or redelivery once goods have been supplied.
5. Time for Requests
5.1. Refund or error review requests must be sent to support@olmoz.ru.
5.2. Recommended time: within 24 hours after identifying the issue; payment errors should be reported within 7 calendar days.
5.3. The request must include order number, e-mail, payment date and amount, issue description and supporting materials.
6. Review
6.1. The Operator reviews requests within up to 10 business days.
6.2. The period may be extended if information from a payment partner, bank or Third-Party Platform is required.
6.3. The Operator may refuse a refund if delivery is confirmed by logs, Third-Party Platform data, e-mail, digital code or other technical evidence.
7. Refund Method
7.1. If approved, a refund is made using the original payment method where technically possible.
7.2. Receipt timing depends on the bank, payment partner and payment method.
7.3. Bank fees, payment system fees and currency conversion may be non-refundable where outside the Operator’s control.
8. Chargebacks
8.1. Before contacting a bank, the user must contact support.
8.2. For chargebacks on delivered orders, the Operator may provide performance evidence to the payment partner.
8.3. In case of abuse, the Operator may restrict further orders.
9. Mandatory Consumer Rights
9.1. Nothing in this Policy limits consumer rights that cannot be limited under applicable law.
9.2. If mandatory law grants additional rights, those mandatory rules apply.
