User Agreement
Effective date: 5 July 2026
1. General Provisions
1.1. This User Agreement governs the use of https://olmoz.ru and the services operated under the OLMOZ brand.
1.2. The website operator is OM DIGITAL COMMERCE LIMITED, a company incorporated in Hong Kong, Company No. 80755134, Business Registration Certificate No. 80755134-000-07-26-0, registered address: UNIT 8, 7/F, BLOCK S-T, VALIANT INDUSTRIAL CENTRE, 2-12 AU PUI WAN STREET, FO TAN, HONG KONG.
1.3. By using the website, creating an account, placing an order or making a payment, the user confirms that they have read and accepted this User Agreement, the Public Offer, Privacy Policy, Payment Policy, Refund Policy and Digital Goods Delivery Policy.
1.4. If the user does not agree with these terms, the user must stop using the website.
1.5. The website sells and electronically delivers digital goods, including virtual items, in-game currency, digital codes, account top-ups and other digital products. No physical delivery is provided.
2. Definitions
2.1. Website means https://olmoz.ru and related pages, forms, account areas, payment and information sections.
2.2. Operator means OM DIGITAL COMMERCE LIMITED.
2.3. User means an individual using the website.
2.4. Customer means a user who has placed and paid for an order.
2.5. Digital Goods means electronically supplied products, including in-game currency, virtual items, digital codes, account top-ups or other digital objects.
2.6. Delivery means electronic supply of Digital Goods, crediting to an account specified by the user, provision of a code, instruction or other digital result.
2.7. Third-Party Platform means any game, application, marketplace, streaming or digital platform for which Digital Goods may be purchased.
3. Registration and Account
3.1. Certain website functions may require registration.
3.2. The user must provide accurate, current and complete information.
3.3. The user is responsible for keeping login credentials, e-mail and account data secure and for all actions performed through the account.
3.4. The Operator may temporarily restrict access to an account or order if there are signs of fraud, account compromise, breach of website rules, sanctions restrictions, payment dispute or the need for additional verification.
4. Age and Legal Capacity
4.1. By using the website, the user confirms that they have the legal capacity required to enter into a contract.
4.2. If the user is not of legal age under the laws of their country, they may use the website only with consent of a parent or legal guardian.
4.3. The Operator may refuse service where there are grounds to believe that the user is not entitled to make the purchase.
5. Website Use Rules
5.1. The user must use the website only for lawful purposes.
5.2. The user must not:
- use payment instruments without the owner’s permission;
- test stolen or compromised cards;
- provide false account, payment or recipient data;
- use the website for fraud, money laundering, sanctions evasion or other unlawful purposes;
- interfere with the website, bypass security, use bots, scripts, exploits or malware;
- submit unjustified chargebacks after receiving Digital Goods;
- violate the rights of the Operator, third-party platforms, payment partners or any other persons.
5.3. The user must independently verify that the purchase and use of Digital Goods complies with the rules of the relevant Third-Party Platform.
6. Digital Goods
6.1. All products on the website are digital. They have no physical form and are not delivered by courier or post.
6.2. The Operator is not a bank, payment institution, issuer of electronic money, financial intermediary or money transfer service.
6.3. Digital Goods are not money, securities, investment instruments or payment instruments and cannot be exchanged by the Operator for cash or non-cash funds unless expressly required by law.
6.4. The Operator may change the product range, prices, availability, processing times and technical requirements without prior notice.
7. Independence from Third-Party Platforms
7.1. All names, trademarks, logos and other identifiers of third-party games, applications and platforms belong to their respective owners.
7.2. Unless expressly stated on the website, OLMOZ is not an official representative, agent, partner or affiliate of any Third-Party Platform.
7.3. The Operator is not responsible for changes to rules, technical restrictions, bans, delays, errors or decisions of Third-Party Platforms outside the Operator’s control.
8. Orders, Payment and Delivery
8.1. Orders, payments and delivery are governed by the Public Offer, Payment Policy and Digital Goods Delivery Policy.
8.2. Before payment, the user must verify the correctness of the e-mail, account ID, nickname, region, server and other delivery data.
8.3. If the user provides incorrect data and the goods are delivered to a wrong account or cannot be delivered due to user error, the user is responsible.
9. Refunds and Order Cancellation
9.1. Refunds are governed by the Refund Policy and Public Offer.
9.2. After successful delivery of Digital Goods, the Operator’s obligation is deemed performed and the goods are deemed supplied in full.
9.3. Delivered Digital Goods are non-returnable and non-exchangeable except as expressly stated in the Refund Policy, Public Offer or mandatory applicable law.
10. Anti-Fraud and Payment Security
10.1. The Operator and payment partners may perform anti-fraud checks, including checks of payment, device, IP address, region, order history and other risk indicators.
10.2. The Operator may request additional payment or identity confirmation where reasonably necessary to prevent fraud, unauthorized payment, chargeback or legal breach.
10.3. The Operator may cancel, delay or refuse an order if verification is not passed or there are signs of an unlawful transaction.
11. Intellectual Property
11.1. Website design, texts, structure, interface, logos, brand elements, databases and other OLMOZ materials are protected by applicable intellectual property laws.
11.2. The user must not copy, reproduce, modify, distribute, scrape or use website materials without written consent of the Operator.
12. Limitation of Liability
12.1. The website and services are provided subject to technical availability.
12.2. The Operator does not guarantee uninterrupted website operation, absence of technical errors, full compatibility with user devices or permanent availability of Third-Party Platforms.
12.3. The Operator is not liable for losses caused by incorrect user data, actions of Third-Party Platforms, banks, payment systems, internet providers, hosting providers, government restrictions, sanctions, technical failures outside the Operator’s control or force majeure.
12.4. Nothing in this Agreement limits consumer rights that cannot be limited under mandatory applicable law.
13. Suspension and Termination
13.1. The Operator may temporarily or permanently restrict access to the website, account, orders or support in case of breach of this Agreement, suspected fraud, refund abuse, chargeback, threats, spam or legal breach.
13.2. Access restriction does not release the user from payment obligations for Digital Goods already received.
14. Support
14.1. For orders, delivery, technical errors and complaints, the user may contact support@olmoz.ru.
14.2. The user should provide the order number, payment date, order e-mail and a description of the issue.
15. Changes to Terms
15.1. The Operator may amend this Agreement. The new version becomes effective upon publication unless otherwise stated.
15.2. Continued use of the website after publication means acceptance of the updated version.
16. Governing Law and Disputes
16.1. The laws of Hong Kong apply unless mandatory laws of the user’s country provide otherwise.
16.2. Disputes are subject to prior complaint handling through support@olmoz.ru.
16.3. The response period is up to 10 business days unless more time is required for payment, delivery or partner verification.
